• How long is the evaluation period and are requests limited?

    A typical evaluation is 3 weeks long and you will have access API's that are in the catalog. During the evaluation period, 2000 requests are allowed to any of the endpoints with "try me" activated.

  • Why can I not return Canadian data through a lot of the endpoints?

    Canadian data is available through the geocoding endpoints only. We are working on adding more Canadian data in future releases.

  • What is the difference between an API and an API Product?

    API stands for Application Programming Interface, which is a software intermediary that allows two applications to talk to each other. An API product bundles resources (such as API proxies) in order to provide a specific level of access and functionality for client app developers. On the other hand, an API product typically specifies a list of API proxies, along with access limits, API key approval method, and other configuration that should be in place for all of the bundled proxies.

  • What is the difference between the staging URL and a production URL?

    The staging URL is used during the discovery process and is not guaranteed to point to the complete LightBox datasets. Once you have proper permissions, a new key will be provided for the production URL. The services between the two will match, and as long as you are licensed to each endpoint, they will work the same

  • I’m not getting the expected response. Whom do I contact?

    You can review the documentation, our FAQs page or the user forum. If you still need help, please use the Contact Us link.

  • Where do I go to request API keys?

    Please register for a an account using the Sign Up link if you are new to the LightBox Developer Portal or if you are an existing user and need additional keys please contact us using the contact us form under the support menu.